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April 2014
18
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April 2014
18

Anonymous asked

are you going to extend the preorder period for exo's overdose album?

Preorder period was extended at once and dead line will be confirmed if the album release date will come out again. Customers can order Overdose album at preorder price until then. :)

April 2014
18

Anonymous asked

Will you ever sell VIXX Rock Ur Body posters again? I really really want one and I've been searching for months to no avail. Do you think you could ever stock them again?

We would love to restock it, but Rock Ur Body album and poster are no longer in stock throughout the industry because they have not been issued after sold out. If they will be stocked in further, we will update the product page. :)

April 2014
18

Anonymous asked

Do you let us know by email when the item will be shipped out?

We always send shipment notification mail including photos after sending the shipment. :)

April 2014
18

Anonymous asked

Hi, I selected the EMS shipping and I was wondering when do I receive my tracking number for my purchase?

EMS tracking number would be issued after the package would be dispatched. We send shipment notification mail including tracking number after sending the shipment. :)

April 2014
18

Anonymous asked

Hello. After pre-order period, do you still give free poster for exo overdose album?

Yes, free poster would be provided if you choose “unfolded poster” option. :)

April 2014
18

Anonymous asked

if I order 5 EXO "Overdose" with unfolded poster, is it possible if I want the posters to be in seperate tubes?

If you want the posters would be packed separately, you need to make 5 orders and send a request mail to customer@kpopmart.com not to combine the orders. Normally 2~9 posters in one order would be packed in one tube. :)

April 2014
18

Anonymous asked

Is it okay if I just buy one version of the exo overdose album?? :)

Yeh, it does not matter at all if you will buy one version or two. You can order each version at each product page. :)

* EXO-K Overdose; http://kpopmart.com/product.php?id_product=6938

* EXO-M Overdose; http://kpopmart.com/product.php?id_product=6939

April 2014
18

Anonymous asked

Does exo's overdose album come with a photo book?

We are not sure if photobook would be included for now. We will update the product page after the actual album will be released. :)

April 2014
18

Anonymous asked

I recently pre-ordered EXO's Overdose Album + Poster but the next day when I checked your website it was priced lower than how much I bought it for..will I get a refund?

It is because we arrange the product weight. Shipping fee may be adjustable until the product weight would be confirmed by the recording. We adjusted the shipping fee for this album according to the customer’s request at once but the actual product weight is not confirmed yet.

After the recording’s confirmation for the product weight, we will inform the customers to refund the shipping fee balance or pay additional shipping fee. Please kindly wait a few more days. Sorry for the inconvenience. :)